Knowing Is Not Enough: Information Retrievability as a Precondition to Effective LLM Oversight
Two randomized experiments, 640 customer-facing employees: errors pass review because oversight-relevant information isn't accessible at review time; self-generated explanations improve detection, daily retrieval cues sustain it - retrievability is a distinct precondition alongside capability and engagement
Beyond Prompting
What the source reports
Two randomized experiments, 640 customer-facing employees: errors pass review because oversight-relevant information isn't accessible at review time; self-generated explanations improve detection, daily retrieval cues sustain it - retrievability is a distinct precondition alongside capability and engagement
Original source
- Title
- Knowing Is Not Enough: Information Retrievability as a Precondition to Effective LLM Oversight
- Author
- Fu, Ramasubbu & Galletta
- Publication
- arXiv
- Date
- Wednesday, September 2, 2026