Proactive Service Agents: A Unified Decision Framework, Methods, and Evaluation
Proactive service moves the decision upstream: agents choose among silent, ask, assist, act; the option value of waiting, the decision value of questions; reliable proactivity requires calibrated intervention value, verifiable authorization, recoverable execution, counterfactual evidence - long memory is not the defining condition
Beyond Prompting
What the source reports
Proactive service moves the decision upstream: agents choose among silent, ask, assist, act; the option value of waiting, the decision value of questions; reliable proactivity requires calibrated intervention value, verifiable authorization, recoverable execution, counterfactual evidence - long memory is not the defining condition
Original source
- Title
- Proactive Service Agents: A Unified Decision Framework, Methods, and Evaluation
- Author
- Tang, Cao, Tang, Tang & Hu
- Publication
- arXiv
- Date
- Friday, September 4, 2026